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These terms set out how lk22 operates for accounts accessed in Malaysia, including what this policy covers, what falls outside it, and how you can act on your rights. Access to our platform depends on local law and is available only where permitted in your region.
This policy applies to all account activity on lk22, including how we handle account data, how transactions are processed through supported payment rails, and how content is made available in regions where local law permits. Your use of lk22 — whether through the sportsbook, the live casino lobby, or slot rooms from studios like PG Soft, CQ9 and Spadegaming — falls within the scope of these terms. When you transact using Touch 'n Go eWallet, DuitNow or FPX, the transaction is governed both by this policy and by the terms of your payment provider. We do not override your payment provider's own rules; we operate alongside them. Where a conflict exists between our terms and a third-party provider's terms regarding the payment rail itself, the provider's terms apply to that portion of the transaction. Account eligibility is subject to the laws of your jurisdiction. We do not make representations about legality in any specific region — that determination is yours to make based on local regulation. If you are uncertain whether access is permitted where you are, review your local rules before proceeding. We will not accept liability for access in regions where our platform is not permitted to operate.
Understanding the exact boundary of this policy helps you know where to look when something goes wrong. Four areas are outlined below — each describes where our legal terms apply and where they stop.
Our terms cover every authenticated session — login, account settings, wallet balance display and session history. Actions taken while logged in are governed by this policy. Access outside eligible regions is not covered, and we do not extend obligations for access that breaches local law.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow or FPX are covered by our transaction terms up to the point the instruction leaves our system. From that point, your payment provider's own policy governs the movement of funds.
Game titles, odds displays, casino lobby content and sportsbook markets published directly on lk22 fall under this policy. Content accuracy for markets such as Liga Super or live dealer tables reflects the data feeds we receive; we correct errors when identified.
Studios like JDB, Bigtime Gaming and CQ9 supply game content under their own provider agreements. Our policy covers how we present that content, not the internal mechanics or payout structures the studios control. Disputes about a game's mechanics should reference the studio's published rules.
You hold specific rights in relation to data lk22 holds on your account. These are not abstract entitlements — each one has a process you can follow directly from your account dashboard after login. Your transaction history, account details and correspondence records are accessible there without contacting support first. If you spot an error in your account details, the correction path starts in account settings; fields that cannot be self-edited require a support request with identity verification as described in those fields. For questions about how long we retain particular records, or what data is associated with your wallet activity through Touch 'n Go eWallet or DuitNow, reach out through the policy contact channel listed in the support section of this page. Requests are handled in the order received; we do not commit to a turnaround time we cannot consistently deliver.
Log in and open the account dashboard. Transaction history, active session logs and account-linked payment methods — including DuitNow and FPX records — are listed there. No support request is needed to view your own records.
For editable fields, update directly in account settings. For fields locked after verification — such as your registered name or identification number — submit a correction request through live chat or the policy email contact. Include the details shown in your account.
If a specific term is unclear or you need clarification on how a rule applies to your account situation, send your question through the email contact listed in the support section. Describe the specific term and your account context so we can respond accurately.
You may ask what data we hold, why we hold it and how long it is retained. Requests of this kind go to our policy contact channel. We confirm receipt and respond once we have reviewed what is held against your account identifier.
Policy questions are separate from general account support. Use the channel that matches your question type — account access issues go through live chat; data and legal policy requests go through email; urgent account security concerns have a dedicated path.
Open the chat widget from any page on lk22. For account access issues, wallet linking questions related to Touch 'n Go eWallet or FPX, or session problems — this is the fastest path. Our team picks up from the chat queue in the order messages arrive.
For data requests, correction submissions or formal policy questions, email the address shown on the contact page after login. Include your account username and a clear description of what you are requesting. We do not process anonymous policy requests.
If you believe your account has been accessed without your permission, use the account security flag inside account settings. This immediately prompts a review. Do not wait for live chat if you suspect unauthorised access — use the in-account flag first.
Our approach to data, cookies, security and retention is described in specific terms here so you know exactly what to expect — not in vague assurances, but in the actual steps we follow for accounts accessed in Malaysia.
Account data — your login credentials, transaction records linked to DuitNow or Touch 'n Go eWallet, and game session logs — is held only as long as operationally or legally required. The retention period for each category is described in our full data schedule, accessible via the email contact channel.
We use session cookies to keep you logged in across the sportsbook, live casino and slot lobbies during a single visit. Persistent cookies remember your interface preferences. You can clear these through your browser settings. Disabling them may affect how the lobby and account dashboard display.
Access to your account is protected through password authentication and, where enabled, an additional verification step at login. We do not store payment credentials for Touch 'n Go eWallet, Boost or GrabPay — those remain with your payment provider. Suspicious login patterns trigger an account review without requiring you to raise it manually.
To change how we handle your data — such as opting out of non-essential communications or requesting deletion of non-mandatory records — send a written request through the policy email contact. We confirm receipt, review eligibility and respond with the outcome. Some records cannot be deleted while an account remains active.
These cover the questions we receive most often about how this policy works in practice — account data, access rights, cookies and how to contact us for legal matters.
Yes, these terms apply to all accounts accessed on lk22. However, eligibility depends on local law. Access is available only where permitted in your region. If you are unsure whether access is lawful where you are, review your local rules before using the platform.
Log in and open the account dashboard. Your transaction history, linked payment methods — including records for DuitNow and Touch 'n Go eWallet — and session logs are listed there. For a full data inventory beyond what the dashboard shows, submit a request through our policy email contact.
You may request deletion of non-mandatory records by emailing our policy contact channel with your account username. Some data cannot be deleted while your account remains active or while a legal retention obligation applies. We confirm the outcome of each request in writing.
Our terms cover the instruction up to the point it leaves our system. From there, your payment provider's own rules apply. If a transaction issue relates to the movement of funds after our system has passed the instruction, contact your payment provider directly alongside any query to us.
Session cookies keep you logged in while you move between the sportsbook, live casino and slot lobbies. Persistent cookies save your interface preferences. You can disable them in your browser settings, but some dashboard and lobby display features may not work correctly without session cookies active.
Send your concern to our policy email contact — the address is shown on the contact page after login. Describe the specific issue and include your account username. Live chat handles account access and wallet questions; the email channel is the correct path for data and legal policy matters.