lk22 Privacy Policy: How We Handle Your Account Data
This policy sets out exactly what data lk22 collects when you access our platform, how we use it, and the choices available to you. Every section below is specific to lk22 — covering account access, wallet transactions through Touch 'n Go eWallet, DuitNow and FPX, and how you can review or correct your records at any time.
Account data handled by lk22
Touch 'n Go eWallet, DuitNow, FPX context
Your rights under this policy
Support contact available
POLICY POSTURE
What This Policy Covers and How It Applies
When you open an account with lk22, we collect the information you provide during registration — your name, contact details and login credentials. We also record activity that occurs through your account: deposit and withdrawal records linked to Touch 'n Go eWallet, DuitNow or FPX; session timestamps; device type; and the pages you access within the platform. This data is used to operate your account, process transactions and respond to support requests you raise with us. We do not sell your personal data to third parties for their own marketing. Where we share data with service partners — for example, payment processors who handle Touch 'n Go eWallet or DuitNow flows, or fraud-screening tools — those partners are bound by data handling obligations consistent with this policy. Cookies and similar browser signals are used to keep your session active and to remember your language and display preferences. You can adjust cookie settings through your browser at any time, though some account functions depend on session cookies remaining enabled. Access to this platform and the protections described here are available where local law in Malaysia permits.
Touch 'n Go eWallet
DuitNow
FPX Online Banking
Boost
GrabPay
SCOPE AND LIMITS
Where This Policy Applies Across Your Account
Not every interaction with lk22 falls under the same data rules. The table below draws a clear line between what this policy directly governs and what sits outside its reach — so you know exactly where our commitments apply.
Account Access
Login activity, session data and profile details are covered in full. Any change you make to your account — including updating contact information or adjusting notification settings — is recorded under this policy and accessible to you on request.
Wallet Transactions
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow or FPX are logged as transaction records in your account history. The data we hold covers amounts, timestamps and method used — not the internal records of the payment provider itself.
Platform Content
Game session data — titles accessed, session length, wager activity — is retained as part of your account record. This data is used for account management and support purposes, not shared for third-party advertising.
Third-Party Services
Links to external sites or services from within lk22 are not governed by this policy once you leave our platform. We have no control over how third-party sites collect or use your data, and we recommend you review their own policies before interacting.
YOUR PRACTICAL RIGHTS
Actions You Can Take Under This Policy
This policy gives you real, actionable choices — not just statements about data in the abstract. You can request a copy of the personal data lk22 holds on your account at any time by contacting our support team through the channels listed on this page. If any of your account details are incorrect — name, email address, contact number — you can update most of these directly through your account dashboard after login. For fields that require manual correction, raise a support request and we will action it promptly. If you have a question about how a specific piece of data is used, or you want to understand why a particular record exists, our support team can walk you through it. Where local law in Malaysia grants additional rights regarding data access, correction or deletion, those rights apply to your account within the scope that local law permits. We aim to acknowledge all data-related requests within a reasonable timeframe and to keep you informed of the outcome.
Review Your Records
Submit a data access request to our support team to receive a summary of the personal information tied to your account, including login history, contact details on file and transaction identifiers.
Correct Account Details
Most profile fields — email, contact number, display name — can be updated directly in the account settings section after login. For fields locked behind verification, contact support with your correction request.
Raise a Data Question
If you want to understand why a specific piece of data was collected or how it is being used, send a clear question to our support contact. We will respond with the relevant section of this policy plus any account-specific context.
Request Account Support
For any concern that goes beyond a simple correction — including requests related to account closure and associated data — contact us directly. We handle each case individually and will confirm the outcome in writing.
CONTACT THIS POLICY
How to Reach Us About Privacy Matters
Data questions, correction requests and policy concerns can all be raised through the support channels below. We handle privacy-related contacts separately from general account queries so your request reaches the right team without delay.
Live Chat
Open the live chat icon from any page on lk22. State that your query is about your account data or this privacy policy, and the agent will route it to the correct team.
Email Support
Send your data request or policy question to our support email address listed in the Contact section of your account dashboard. Include your registered email and a brief description of your request.
Account Dashboard
Log in to review your current account details, transaction history and notification settings. Many corrections can be made directly here without needing to contact support.
DATA HANDLING PRACTICE
How lk22 Manages Data Across Your Account
We apply consistent data handling practices across every part of your account — from how long session logs are retained to how wallet transaction records are stored. This section sets out the four key areas you can hold us to.
Cookies and Session Data
We use session cookies to keep you logged in and to remember your display preferences. Functional cookies are necessary for the account to work; optional analytics cookies can be declined or cleared through your browser settings without losing account access.
Account Security Practices
Your login credentials are stored in hashed form. We do not have access to your plain-text password. If you suspect your account has been accessed without your permission, use the password reset flow immediately and contact support to flag the issue.
Data Retention
Account records — including transaction logs for Touch 'n Go eWallet, DuitNow and FPX activity — are retained for as long as your account is active and for a further period required by applicable law. The current retention state for your account is visible in your account dashboard after login.
Policy Updates
When we update this policy, we publish the revised version at lk22/privacy-policy/ and note the change date at the top of the page. Continued use of your account after a published update means you have seen the new terms. Where a change is material, we will notify you through the contact method on file.
POLICY FAQ
Frequently Asked Questions About This Policy
These are the questions we hear most often about how lk22 handles your account data. If your question is not covered here, reach us through live chat or the email address in your account dashboard.
What personal data does lk22 collect when I open an account?
We collect the name, email address, contact number and login credentials you provide during registration. We also record device type, session timestamps and the account activity you generate — including game sessions and wallet transactions through Touch 'n Go eWallet, DuitNow or FPX.
Does lk22 share my data with third parties?
We share data only with service partners who need it to operate your account — for example, payment processors handling Touch 'n Go eWallet or DuitNow flows. We do not sell your data for third-party marketing. Partners we use are bound by data handling obligations consistent with this policy.
Can I request a copy of the data lk22 holds on me?
Yes. Send a data access request to our support team via live chat or the email address in your account dashboard. Include your registered email address. We will acknowledge your request and provide the relevant account data summary in a reasonable timeframe.
How do I correct wrong information in my account?
Most fields — email, contact number, display name — can be edited directly in your account settings after login. If a field is locked and needs manual correction, raise a support request with the correct details and we will update it for you.
How long does lk22 keep my account data?
We retain account records, including transaction logs, for as long as your account remains active and for a further period where required by applicable law. The current retention status for your account is shown in your account dashboard. If you close your account, contact support to ask about the retention period that applies.
What should I do if I think someone else has accessed my account?
Use the password reset option on the login page straight away, then contact our support team through live chat and flag it as a security concern. We will review your account access log and advise on the next steps. Do not share your password or one-time codes with anyone.
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